Refund Policy

It is possible to cancel an order, if it has not yet been confirmed by our system and the payment made. You must formalize the cancellation request for the email loja.online@molde.pt, always indicating the number of the order in question.

After 48 hours of sending the e-mail with availability of the products, if no payment of the order occurs, Molde Ceramics reserves the right to consider it canceled, putting the items on sale again.

It is not possible to return shipping costs in case of exchange or return of products.

The customer has 14 working days, after receipt of the order, to proceed with the exchange or return of the product. You can do it directly at the factory premises or by contacting us via email loja.online@molde.pt, presenting the invoice number, the reference of the product and accompanying photo, if necessary.

The products for exchange must be in perfect condition, complete, with all their accessories and without any indication of use.
They must be properly protected so as not to be damaged in transport.

Return costs are the sole responsibility of the customer, unless there has been a mistake in the product sent by Molde Ceramics.

Returns or exchanges of products that do not comply with the above procedures will not be accepted.

In the case of return or cancellation of orders, the amount paid by the customer to Molde Ceramics will be returned by bank transfer within 14 days, from the day of receipt of the articles.

Address for sending returns:
Molde Ceramics, MIC, SA
Rua Inácio Perdigão, 10
2500-755 Caldas da Rainha
Portugal